Frequently asked questions

Swiss Plus offers televisions and appliances for cooking, tea and coffee, food preparation, home care and personal care. Open Products and select a category to see the models listed on the website.

Start on the Shop page and review the model, specifications, colour and stock status. For an available product, select Add to cart. Review the items and total in your cart, then continue to checkout. Check the customer details, delivery address and shipping method before continuing. For help choosing or ordering a product, contact Customer Care at 90000925.

When buying directly from this website, review the available delivery methods, charges and stated delivery times at checkout. The selected delivery charge is included in the amount payable. Before placing your order, check the address, delivery method and final total. For questions about delivery coverage or arrangements, contact Customer Care at 90000925.

The published terms provide a 24-month warranty from the purchase date for televisions and kitchen appliances, subject to the warranty conditions. For other product groups and your exact model’s terms, check the warranty card, manual and Warranty Terms page.

Under the current offer, eligible non-installation products purchased on or after 23 September 2026 may qualify to extend their 24-month warranty to 30 months. The serial number must be valid and not previously registered; read all conditions on the offer page before applying.

Open the Service Centre Directory, select your province or search by city or centre name. Call the centre before visiting to confirm that it services your model, its address and visiting hours.

Read the exact model’s manual, check the box contents and visible condition, and follow its preparation and power-connection instructions. If the appliance is damaged or requires authorised installation, contact service before switching it on.

Swiss Plus Customer Care is available on 90000925. For a particular office or service centre, check that location’s phone number and address on Contact Us or the Service Centre Directory.

Consider how you will use the appliance, the capacity you need, the available space and your budget. Review each product’s specifications and the relevant buying guide in the Blog; for further guidance, call Customer Care on 90000925.

Check the price and availability of the exact model and colour at the time of purchase. If the page is incomplete, unclear or differs from the seller’s information, obtain confirmation before paying.

Have your order reference or purchase receipt ready and contact the seller or support team for the channel where you bought it. Purchase-order tracking is separate from repair or after-sales service tracking.

The stated warranty period runs from the purchase date. Keep your invoice and warranty card; under the bonus warranty offer, the total period also runs from the invoice purchase date, not the form-submission date.

Register the product within 30 calendar days of the purchase date shown on the invoice. If the form causes a problem, contact Customer Care before that deadline; do not assume a late application will be accepted.

Read your model’s manual and warranty terms before setup. If authorised installation is required, arrange it through Customer Care or an authorised centre; the audio-visual terms require installation and setup by authorised representatives.

Only use a dishwasher for parts explicitly approved in your model’s manual. Switch off and unplug the appliance before cleaning, and never immerse the electrical body, motor unit or electrical connections in water.

The Mashhad Main Store is on the second floor of Armitage Golshan Tower, at the corner of Haft-e Tir 8 and Vakilabad Boulevard, Mashhad, Razavi Khorasan Province. It is open every day, including Friday, from 10:00 to 22:00; call 90000925 to enquire about a particular product.

Look for the model on the appliance’s rating label, packaging or purchase documents, then match it to the model shown on the product page. Provide the full model and serial number when requesting advice or service.

Open Account, enter your mobile number and follow the steps to receive and enter the SMS verification code. Enter the code only on the website’s sign-in page and do not share it with anyone.

Contact the seller or purchasing-channel support as soon as possible with your order reference and requested change. Whether a change or cancellation is possible depends on the order status and that seller’s terms.

Open Warranty Check and enter the requested details exactly as shown on the appliance label. If no result appears or it differs from your purchase documents, contact Customer Care with the model, serial number and invoice.

Read the conditions on the Six-month Bonus Warranty page, then enter your first and last name, mobile number, exact model and serial number. Upload a clear invoice and submit the application; the review result is sent by SMS to the registered number.

To request a repair, contact Swiss Plus Customer Service at 90000925 or an authorized service center in your city. Have the model, serial number and a description of the issue ready. You can find your local center on the Service Centers page.

This depends on the model, jug material and limits stated in its manual. Process ice, very hard ingredients or hot ingredients only if the manual explicitly permits them, following that model’s capacity and operating instructions.

Both are in Firouzeh Shargh Office Tower, Pasdaran Street, Mashhad, Razavi Khorasan Province. The Head Office is in Unit 8114, telephone 051-38809250; the Central Service Office is on the sixth floor, Unit 6115, telephone 90000925. Confirm the appropriate office for your enquiry before visiting.

Compare their intended use, capacity, dimensions, power rating, controls, included accessories and warranty terms. Do not assume that a feature listed for one model or colour applies to every product in the category.

Check your mobile number and whether your phone can receive SMS messages. Use the resend option if it appears; if the issue continues, contact Customer Care without sharing any verification codes.

Check the model, colour, number of packages and visible packaging condition against your order. If you find damage or a mismatch, keep photographs and delivery records and notify the seller or delivery provider before using the appliance.

The serial number identifies your individual appliance and is different from the model name. Find it on the serial label or accompanying product documents and enter every letter and digit accurately; do not remove or damage the label.

The invoice must be clear and readable and show the purchase date, product name or model, and the seller’s stamp. Check that all required details are fully visible before uploading it.

To follow up on a repair or service request, contact the center that accepted your appliance or Swiss Plus Customer Service at 90000925. Have the model, serial number and any service reference you received ready so the team can identify your request.

Switch it off and unplug it, then wait for the blades to stop completely before removing ingredients or checking parts. Follow your model’s capacity, operating-time and troubleshooting instructions; if the fault repeats or there is a burning smell, stop using it and contact service.

The factory, Firouzeh Head Office and Khorasan Distribution Office operate Saturday to Thursday, 07:30–14:50, and are closed on Friday. The Central Service Office operates Saturday to Thursday, 08:00–20:00, and is closed on Friday; the Armitage showroom is open every day, including Friday, 10:00–22:00.

Check the colours listed on the product page and confirm that the selected model and colour match your order. A colour option or photograph alone does not confirm stock availability; verify availability with the seller.

You can browse public product pages, contact details, warranty terms and Blog articles without signing in. Complete SMS sign-in when a particular action requires an account.

Photograph the packaging, model label and any damage or missing items, and keep your invoice and delivery receipt. Contact the seller before using it; for a technical assessment, seek advice from an authorised Swiss Plus service centre.

Check the serial number and model against the appliance label and make sure you have not entered the model number instead. If the error remains, have clear photographs of the label and invoice ready and contact Customer Care; do not enter invented details.

The offer form accepts JPG, PNG or PDF files up to 10 MB. Keep the document readable; if you reduce its size, make sure the purchase date, model and seller’s stamp remain clear.

Prepare the model, serial number, warranty card, invoice and a clear description of the issue. For televisions or large appliances, ask the centre about handover arrangements, required accessories and suitable packaging before visiting or shipping.

Their primary uses and attachments differ, so choose according to tasks such as blending, chopping or multipurpose food preparation. Rely on functions such as kneading, grating or grinding only when they are specified for that model with the appropriate attachment.

The factory is at the corner of North Taavon, Sanat Boulevard, Phase 1, Toos Industrial Estate, Mashhad, Razavi Khorasan Province. Before travelling, call the factory number listed on Contact Us to arrange your enquiry and confirm that it is the appropriate location.

Check the exact model’s specifications, packaging and manual for its included accessories. Items shown in demonstrations or promotional images may not be included with every model; confirm the box contents with the seller before buying.

Rely on the payment options and conditions explicitly offered at the time of purchase. Ask the seller or Customer Care about current sales offers, payment terms and any discount restrictions before placing an order.

Check the specific seller’s stated return, exchange and refund terms before buying. If you need to make a request after purchase, have your invoice and order reference ready; do not assume a deadline or outcome without the seller’s confirmation.

Keep your warranty card and purchase invoice, and have the model and serial number ready when requesting service. The audio-visual warranty terms require both the warranty card and invoice; the service centre can confirm your model’s requirements before you visit.

The current conditions allow purchases from any seller if a valid stamped invoice is provided and all other offer conditions are met. Product eligibility, purchase date, registration deadline and a valid serial number still apply.

Use an authorised Swiss Plus service centre to preserve the applicable warranty conditions. Unauthorised opening or repairs, and firmware updates outside authorised representatives under the audio-visual terms, can invalidate the warranty.

Check your model’s manual for permitted ingredients, preparation, capacity and disassembly instructions. Use the specified pusher, and switch off, unplug and wait for all moving parts to stop before opening or cleaning the appliance.

The Khorasan Distribution Office is in Unit 8112, Firouzeh Shargh Office Tower, Pasdaran Street, Mashhad, Razavi Khorasan Province; telephone 051-38809400. The Central Distribution Office is in Unit 303, third floor, Ghasr-e Bolour Complex, Sabounian Street, Shoush Square, Tehran, Tehran Province; telephone 021-55330501. Call before visiting.

Have the model name and the detail you need checked ready, then call Customer Care on 90000925. Do not infer capacity, intended use or accessory compatibility from a different model’s specifications.

Keep the payment receipt, transaction reference, payment time and any order number shown. Check the status with the seller or the support team for the purchasing channel before paying again.

Under the published terms, parts and labour for covered repairs are free during the valid warranty period. Installation, call-out or transport charges may have separate conditions; ask an authorised service centre to confirm coverage and any charges before the service.

Do not select a different model in its place. Have the exact model, serial number and invoice ready, and call Customer Care on 90000925 before the 30-day deadline for guidance on registration.

Give an authorised service centre the full model and the part name or a photograph so it can check compatibility and availability. Similar-looking parts are not necessarily compatible; confirm the correct part, price and stock before buying.

Follow your espresso machine’s manual for cleaning, descaling intervals and approved products. Do not substitute a solution, mixing ratio or procedure from another model; if performance changes, ask service for guidance before opening the machine.

Complete the Cooperation form with your contact details, business name, activity type, premises information and experience. Submitting the form requests a review and does not by itself confirm a dealership or contract.

Check the model spelling against the appliance label and browse the relevant category. If it is still missing, provide the full model name to Customer Care for help with product information and service options.

Complete the Cooperation form with your business details and activity type if you wish to apply for a partnership. For wholesale or corporate purchase enquiries, use the offices and phone numbers listed on Contact Us.

The audio-visual terms place call-out and initial installation charges on the customer and refer transport costs to the product manual. The kitchen-appliance terms state that necessary transport for covered repairs is borne by the company; contact the service centre to confirm eligibility and arrange transport before sending the appliance.

Check the number against the appliance label again. If the message remains, have your purchase documents and a label photograph ready and contact Customer Care; do not alter the serial number or enter another number to bypass the error.

Use the Complaints and Suggestions page and provide your contact details, city, product type and a clear description. Keep the submitted details and relevant documents for follow-up; Customer Care on 90000925 can also guide you.

Start with your model’s programmes and instructions, taking the food type, quantity and approved cookware into account. Check capacity, preheating requirements and cookware suitability in the manual; settings are not universal across models.

Check Product Manuals, the relevant product page and the Blog. Files and videos depend on what has been published for each model; if your model’s guide is unavailable, provide its full model name to Customer Care rather than substituting another model’s instructions.

Depending on the applicable terms, impact or falls, severe power fluctuations, use contrary to the manual, water entering non-permitted parts, unauthorised repairs or serial-label tampering may be excluded or invalidate the warranty. An authorised centre must assess the appliance; read the full Warranty Terms and your model’s documents.

No. The result is sent by SMS after the documents are reviewed. If approved, the warranty runs from the invoice purchase date and the other warranty conditions remain unchanged; keep your application details and documents for follow-up.

Suitability depends on the model, attachment and limits on quantity and operating time. Check your manual for permitted dough types, maximum amounts and speeds; stop if the appliance strains unusually or stalls.

Select EN at the top of the website to switch to English. The Catalogue section is currently marked Coming soon; until it is published, check individual product pages and contact Customer Care for further information.

The published warranty terms limit coverage to household, non-commercial use. Before using a product in a café, restaurant, shop or workplace, ask Swiss Plus to confirm the model’s suitability and service conditions.

Follow the exact model’s instructions for pressure release and opening; never force the lid while pressure remains or the safety lock is engaged. Stop using it and contact an authorised centre if the lock or valve is faulty or there is abnormal leakage.

Contact an authorised service centre to check repair options and parts availability for your model. Service after the warranty period may be chargeable; ask for the estimated cost and parts status before approving the repair.

Check your iron’s manual for the permitted water type, fill limit and cleaning method. Do not add fragrance, detergent or descaler to the tank unless the manual explicitly allows it, and follow its cooling and unplugging instructions before cleaning.

Use the compatible charger and charging method specified for your model, and follow its temperature and storage limits. If performance falls sharply, heating is abnormal or the battery is damaged, stop using it and contact service; do not open the battery yourself.

Check the exact television model’s specifications for its operating system, connections and smart features. Ask an authorised representative about firmware updates; the audio-visual warranty terms list updates outside authorised representatives as grounds for invalidating the warranty.

Use the exact model’s manual for operation, placement, cleaning and safety limits. Do not guess temperatures, assembly steps or calibration procedures from another product; if the manual is unavailable, give the model details to Customer Care.

Stop using the appliance immediately and disconnect the power if you can do so safely. Do not switch it on again or open it; contact an authorised service centre for assessment.